This privacy policy applies to all personal data that is collected and used by us when you when you visit or use the websites, web shops, when you place and order or contact us as well as when you purchase our products in our stores or interact with us through social media or otherwise. For purposes of this privacy policy, ‘personal data’ means any information through which we can identify you, as further described below.
Who we are
Fichier Caché (FC) is an independent lifestyle brand born in Tunisia. Founded in 2019 by Nyzar Trabxlsi, FC uses visuals, screen printing, and other creative mediums to connect with people who come from places with limited resources and outlets for expression. FC’s ethos is “by us, for us” and as such, we collaborate with creatives from North Africa, the Arab World, and their Diasporas.
Personal data we collect
The information we collect about you when you buy our products or use our Services may include the following (jointly referred to as: ‘personal data’).
General:
Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address.
Your account data and electronic identification data (including IP address, MAC address, geographic area where you are located, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, as well as information about timing, frequency and pattern of your service use) and the data you provide to us.
Information regarding your use of our online Services. This may include data regarding the pages you visit and the content of your abandoned shopping cart.
The data we collect if you purchase a product online, (such as date and amount of the purchase, the product you purchased, the website through which you make your purchase, payment method, payment status, discount, delivery method and delivery address.
Your reviews. The comments, experiences, preferences, product reviews shared with us online or through social media.
Your communication data. Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media.
What we do with your personal data
FICHIER CACHÉ collects and utilizes your personal data for the purposes set out below.
For the performance of our agreement with you: In order to manage and handle your purchases online and to provide you with the Services you requested from us, including handling your requests, we use your contact details, your account and electronic identification data, information regarding your purchases in our stores and online.
For our legitimate commercial interests: The usage and analytical data (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, as well as information about timing, frequency and pattern of your service use) may be processed for the purposes of analyzing the use of the website and services. We process this information in order to monitoring and improving our website and services.
Use of information based on your consent: If you choose so and consent we will use your contact details to send you marketing materials and newsletters. You may opt out of receiving such marketing materials at any time by following the instructions in any communication you receive from us. You can also control these preferences in your profile settings and device. We may also use your personal data referred for marketing purposes based on your profiles via email, or other electronic means or otherwise, but we will only do so after we have received your consent to do so.
Please do not supply any other person’s personal data to us.
Cookies
We use cookies. These are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all of the functionalities of our website. Please visit our cookie policy.
How we share your data
We don’t sell your personal data and we may share your personal data with the following parties:
Service Providers and Processors: we engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, online stores (including payment processors and third parties we use of sending your orders to your home address), Services (e.g., technical support processing), as well as related offline product support services, data storage and other services. Our contracts with these service providers do not permit use of your information for their own (marketing) purposes.
Partners: Sometimes we offer you a service or product in co-operation with partners. In this case we may also disclose your personal data to those partners, but only where you have consented.
Corporate Transactions: information about our customers, including personal data, may be disclosed as part of any merger, sale, transfer of our assets, acquisition, bankruptcy, or similar event.
With Consent: we may also disclose information about you, including personal data to any other third parties, where you have consented or requested that we do so.
Third parties: provided a legal requirement must be followed. We may also disclose your personal data if we believe we are required to do so by law, or is reasonably necessary or to respond to claims and defend out legal position.
Lastly we may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.
Social Media
When taking part to various social media forums like Facebook, Twitter, Instagram, Vimeo, etc., you should familiarize yourself with the tools provided by those platforms that allow you to make choices about how you share the personal data in your social media profile(s). We are bound by the privacy practices or policies of these third parties, therefore we do recommend you to read the applicable privacy policies/notices, terms of use and related information about how your personal data is utilized.
Security
We do take all reasonable steps to ensure that your personal data is duly secured, adopting appropriate technical, physical, and organizational measures, so that they are protected against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or wrongful destruction, and loss. Please do consider that e-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer or SSL. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, otherwise cause damage. We secure your personal information from unauthorized access, use or disclosure.
Data retention: How long do we retain your data
We retain your personal data for as long as required to satisfy the purpose for which it was originally collected and used, unless a longer period is necessary for our legal obligations (for example for tax related reasons) or to defend a legal claim.
What are your rights
You have the following rights concerning your personal data:
Withdrawal of consent
Where any processing of your personal data is based on your (explicit) consent, you have the right to withdraw such consent at any time, without prejudice to the lawfulness of the processing based on the consent before its withdrawal.
Complaint
In case you may have a question or complaint about how we process your personal data, you can send an email to contact@fichiercache.com. Alternatively, you can file a complaint with the Dutch Data Protection Authority or with the Data Protection Authority of your country of residence
Other websites
Our websites and mobile applications contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, we cannot accept liability for the use of your personal data by these organizations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided).
Changes to the policy
We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites and applications. We recommend you to visit this page regularly to stay informed about possible changes.
