Returns & Exchanges All sales are final. Fichier Caché does not accept returns or exchanges.
If your order arrived to you damaged, feel free to contact us and we will be sure to get back to you promptly.
Product Availability Although availability may be indicated on the site, we cannot guarantee product availability and products, therefore, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order
Shipping and Delivery Orders will be shipped within 10 business days of placing an order, although most orders will be shipped within 2 to 3 business days. Depending on location, delivery can take up to 12 business days after being handed over to the courier service that serves your destination.
Orders Destined for the US and Canada Shipping costs to the US $10.00 and Canada $20.00 are shipped USPS Priority Mail.
Import customs duties, fees, and local taxes are the responsibility of the receiver.
Orders destined for Europe, Africa, and the Middle East
We currently ship to the following countries:
Algeria, Austria, Bahrain, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Ireland, Italy, Lebanon, Luxembourg, Morocco, Netherlands, Norway, Jordan, Kuwait, Oman, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, Qatar, United Arab Emirates, United Kingdom. If you are located in Palestine, please contact us before placing an order so that we may verify with our courier service that delivery to your address is possible.
Shipping costs to Europe, Africa, and the Middle East vary depending on location and weight. Orders are shipped either USPS First Class International or UPS Standard.
Import customs duties, fees, and local taxes are the responsibility of the receiver.
Payments
For customers based outside of Tunisia, we currently support the following different payment options:
PayPal
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
Questions? Please feel free to reach out to via Instagram direct message or via email should you have any questions or concerns: contact.fichiercache@gmail.com
